Standard business practice?
I bought a cheap DVD player recently but as it did not display properly (images were stretched sideways so people appear short and fat) I put a negative review on Amazon.
I was contacted by a sales operative who asked me if I would remove it if she replaced the player. A replacement was sent but it still displayed the same – obviously, the fault is inbuilt into the machine – as I told her.
She then said she would refund the payment, pleading with me to remove the negative review saying “I am a single mother, I need to raise my kids. This job is really important to me. It is the end of the month, I have to pass my Work Performance Evaluation of this month to keep my job” So I agreed.
But what sort of a company is it which holds its sales staff responsible for the poor quality of its rubbish goods?